Do you know the real reason why your business is consistently losing customers? According to a study done by Rightnow Technologies:
73% of customers leave because they are dissatisfied with customer service, but companies think just 21% leave for this reason.
Customer service plays a huge part in customer retention. It determines whether your customers ever come back to you for repeat business. This is why it is important to build strong relationships with your customers.
Kapow Events have put together the infographic below to visually show you exactly why you should love your customers.
Kapow Events – Company Events… Made Easy
What do you think guys? Do you think that there is more to customer retention than just great customer service?
(Image Courtesy of ganesha.isis)